Scentsy Connect, our new customer connection app crafted exclusively for Scentsy Consultants, is live.
This valuable tool is already making waves with Consultants who’re testing the app. Your fellow Consultants say it’s easy to use, saves them time and serves as a powerful digital assistant that helps boost their sales. Here’s what you need to know to make the most of this app (which you can download free from the Apple App Store and Google Play Store).
What is Scentsy Connect?
Scentsy Connect is a customer relationship management (CRM) app we created to help Scentsy Consultants streamline their business. It makes customer follow-up easy with curated tasks and reminders, built-in message templates, flexible and dynamic tools to make the most of your contact list, and more. Think of Scentsy Connect as a digital assistant that puts customer connection at your fingertips.
Why do I need Scentsy Connect?
Scentsy Connect helps you manage interactions with your customers. As with all CRMs, the goal is to improve customer service and relationships and grow your business. We’ve created a blog post explaining why you need a CRM. Give it a read. We know how much of an impact this kind of app can have.
How much does it cost?
Because we believe Scentsy Connect will have such a big influence on your business, we’ve made it free for all active Scentsy Consultants.
What does it do, specifically?
Scentsy Connect is a personal digital assistant that helps you provide great customer service with a digital to-do list, fast and easy follow-up, task reminders and powerful customer contact tools.
Follow-up
Scentsy Connect uses the same customer order data as your Workstation. The app will let you know when customers place an order, update their Scentsy Club, have an order delivered, etc. You tell the app to give you a deadline to reach out after these activities. The app creates a guided task list and notifications to keep you on track. The app also provides standard (but completely customizable) templates to send messages via text, WhatsApp, email, social media and more. You can even make a phone call right from the app!
Contact
Scentsy Connect also integrates customer contact information from your Workstation. Plus, you can filter customer lists, use built-in tags and create custom tags. This is a powerful tool that lets you create distribution lists and sort your contacts in useful ways. For example, if you have customers who love fall fragrances, you can add that tag. Then, when a new Harvest Collection fragrance is launched, you’re all set to create a custom distribution list and send an email or message to let customers know about a product they’ll love and likely buy. And, because it’s on your mobile device, you can complete all this customer outreach while you’re making a cup of coffee!
More
We’ll be adding new features and functionality to the app designed to help you be successful with Scentsy.
How will this help my business grow?
Scentsy Connect helps you stay organized and gives you the ability to reach out to your customers, from anywhere, in just a few minutes. That level of service encourages customers to reorder more frequently. The key to success in direct sales is relationships. Connect helps you manage and quickly complete tasks so you can focus on what really matters: your customers and your team.
Do I need an Internet connection?
Yes. Just like any other mobile app, you’ll need a Wi-Fi or cellular data connection.
Is it easy to log in to and use?
Yes! Creating an account is a breeze when you log in with your Consultant credentials. We designed Scentsy Connect using Scentsy’s values of Simplicity and Authenticity. So we focused on a streamlined user experience with intuitive and easy-to-use operations.
Can I get the app for my iPhone or Android phone?
Yes! Scentsy Connect is available in both the App Store and Play Store. Download it now for free and see for yourself how it can transform your business.
If you’re using Scentsy Connect, share your experience in the comments!
