What does the Scentsy Operations team do?
Put simply, this massive team actually makes, picks, packs and ships Scentsy products around the world. Led by Scentsy’s Chief Operating Officer Tabb Compton, hundreds of operators across seven distribution centers — located in Idaho, Kentucky, Texas, Mexico, Netherlands, United Kingdom and Australia — are dedicated to maintaining Scentsy excellence in everything they do, so Consultants and customers can fill their lives with fragrance.
We make this stuff!
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Finding a new way to work
In a season when new safety regulations must be met — wearing gloves and masks on the operation floor, rotating shifts and breaks to keep employees six feet apart — Scentsy has also experienced record-breaking sales and recruiting. This means a wildly increased demand for Operations to make, pick, pack and ship more Scentsy products than ever before!
A look at the numbers
In April and May 2020, the team fulfilled over 1.2 million orders — more than double the same months in 2019. (And that’s not even including new Consultant Starter Kits — which were also shipped in record numbers — subscriptions for Monthly Specials or Consultant awards.)
As a result, since the beginning of March the number of operators at Scentsy’s North American centers has increased from 265 employees to 830 — with more being added every day. And to accommodate social distancing, the Operations team has created five new shifts over the last two months.
“We couldn’t be more proud of our team during what has been an unprecedented season of growth for Scentsy,” said Paul Klassen, VP of Global Operations. “Even with so many new safety measures in place, our team has been incredibly efficient and positive. With masks on, I can’t actually see most of their faces in the warehouse — but I can still tell they’re smiling! We’re all just grateful to be here, supporting Consultants and getting the job done right.”
Now that’s Scentsy Spirit!
In support of the Operations team — and the incredible Scentsy Consultant community — during these fast-and-furious months, employees from other departments have been invited to “volunteer” their work time in the warehouse at our home office in Meridian, Idaho. In a single two-week stretch, more than 100 employees dedicated 1,440 working hours to help ensure a speedy delivery. Ops welcomed the help graciously, showing the “new guys” the ropes without missing a beat.
That’s just a sliver of what this hardworking team achieves every day. Go, Ops, go!