How safe is Scentsy?

Three reasons why Scentsy fragrances are worry-free

The internet is chock full of articles, blog posts, opinions and “facts” about the safety of fragrance, whether used in your home, on your skin, on your baby, on your dog …

We’d like to clear up ANY confusion regarding the safety of all Scentsy fragrance products:

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Scentsy products are safe!

We love good fragrance, and we love people more. We wouldn’t dare risk the health and wellness of our families, Consultants, customers and fans. Our mission is to bring value to the world!

Here are a few reasons why you can warm those Scentsy Bars or spritz a Room Spray without worry:

1. Our products DO NOT contain harmful VOCs

Volatile Organic Compounds (VOCs): Sounds scary, right?? Especially “volatile,” which in this case only refers to a substance’s tendency to evaporate. Evaporation? Not so scary.

Most people use the term VOC to refer to something harmful, like an air pollutant. But the truth is you breathe VOCs every time you smell a bouquet of flowers or cook with fresh garlic. Without VOCs we would live in a fragrance-free world! And what kind of world would that be?

Some VOCs, like formaldehydes, are harmful. Scentsy fragrance products do not contain or release ANY harmful VOCs. They are all formaldehyde-free.

2. Our products DO comply with EPA regulations

Scentsy fragrance products are specially formulated and tested to comply with all federal Environmental Protection Agency (EPA) regulations, the International Fragrance Association’s Code of Practice, the European Union’s REACH requirements and the California Air Resources Board regulations, all of which restrict the use of fragrance ingredients that pose a risk to consumer health or the environment. Yay! We also require the fragrance houses we work with to be active members of the International Fragrance Association (IFRA). The IFRA determines which ingredients are safe and at what levels, by product.

3. Our products DO only contain safe ingredients

• Are some synthetic ingredients potentially harmful to your health and the environment? YES!
• Are some NATURAL ingredients potentially harmful, depending on how they’re used? YES!
• Do we — USE those harmful natural or synthetic ingredients in any of our fragrance products? NO!

Scentsy fragrances are created with SAFE natural and synthetic ingredients to offer the widest range of scent experiences. Want to learn more about the differences between natural and synthetic ingredients? Check out this post.

Remember: ONLY use Scentsy products as directed!

Every product we develop is designed to meet the safety requirements based on its intended usage. This might sound silly, but it happens all the time: Our Blueberry Cheesecake fragrance (or another gourmand scent) smells SO GOOD that a customer might be tempted to sneak a taste — don’t do that! Our fragrance products are not meant to be ingested, no matter how delicious they smell.

On the same note, don’t wear Scentsy Room Spray as body spray — these fragrance oils are meant to scent your home and could irritate your skin. Shop our Skin and Groom categories for wearable Scentsy fragrance.

Comments

  1. Laurea Reply

    Are our laundry products and personal care products hypoallergenic?

    • Scentsy Reply

      Hi Laurea! Only our Fragrance Free Laundry Liquid has been clinically tested for allergies and irritation. All Scentsy Skin products were created with ingredients that are generally accepted as safe and effective for use in personal care products. Though Scentsy Skin products are non-toxic and non-irritating, people with specific known fragrance sensitivities should test on a small patch of skin before using.

  2. Learie Sennon Reply

    U do wholesale

    • Scentsy Reply

      Hi Learie! Unfortunately we do not. We are Party Planning company that sells direct to consumers through Independent Consultants.

  3. naomi Reply

    Why does the room sprays leave an oil base on the floors?

    • Scentsy Reply

      Hi Naomi! Unlike personal fragrances, which are more water based, room sprays contain a higher percentage of natural and synthetic fragrance oils. They are not meant for personal use. As always, we recommend to only use Scentsy products as directed.

  4. Davida Kelley Reply

    Does Scentsy test on animals?

    • Scentsy Reply

      Hi Davida! Scentsy does not test on animals. If you are a Scentsy Consultant, this information is covered in each product’s Q & A informational document found in the resources section of the workstation.

      • Netanya Reply

        Where can a non consultant find this information?

        • Scentsy Reply

          Hi Netanya, the information in this article is available to the public and can be accessed by Consultants and customers alike!

  5. Jessica Reply

    These are too good

  6. Sarah Reply

    Hi there are your products vegan friendly?

    • Scentsy Reply

      Scentsy Bars and fragrance oils do not contain any kind of nut or mineral oils. They are BPA-, gluten-,
      lead-, egg-, and formaldehyde-free.

    • Sarah Reply

      A potential (vegan) customer is asking whether any Scentsy products are tested on animals. I would like to be able to provide her with a correct answer. Could you let me know the answer please?

      • Scentsy Reply

        Hello Sarah, thank you for your question.

        Finished Scentsy products are not tested on animals. However depending on the product, individual ingredients may have been tested on animals at some point.

        In order to fully meet Cruelty Free standards, it is required that neither a finished good nor its ingredients be tested on animals.

        For the protection of consumers, chemical development companies must establish product safety. Take for example cosmetic products, or products intended to come into direct contact with skin, which may be absorbed into the blood stream. Chemical safety must be established to ensure that those who are exposed to a chemical will not be harmed or have lasting side-effects. Often times, the most effective way to establish product safety is to conduct animal testing. Information on Animal Testing and Cosmetics provided by the FDA states that, “…in all cases where animal testing is used, the FDA advocates that research and testing derive the maximum amount of useful scientific information from the minimum number of animals and employ the most humane methods available within the limits of scientific capability.”

        • Laverna Delgado Reply

          LMMFAO.
          That would first require the FDA to be… Of full mind and body..humane?????

      • Aegisprncs Reply

        I am very interested in this as well.

    • Scentsy Reply

      Hi Sarah, thank you for your question.

      We are not aware of our products containing animal by-products.

      Also, finished Scentsy products are not tested on animals. However depending on the product, individual ingredients may have been tested on animals at some point.

      In order to fully meet Cruelty Free standards, it is required that neither a finished good nor its ingredients be tested on animals.

      For the protection of consumers, chemical development companies must establish product safety. Take for example cosmetic products, or products intended to come into direct contact with skin, which may be absorbed into the blood stream. Chemical safety must be established to ensure that those who are exposed to a chemical will not be harmed or have lasting side-effects. Often times, the most effective way to establish product safety is to conduct animal testing. Information on Animal Testing and Cosmetics provided by the FDA states that, “…in all cases where animal testing is used, the FDA advocates that research and testing derive the maximum amount of useful scientific information from the minimum number of animals and employ the most humane methods available within the limits of scientific capability.”

  7. Sarah Rees Reply

    Are your fragrances safe for asthmatics?

    • Scentsy Reply

      Thank you for supporting Scentsy and for taking the time to send us your question. Please be assured that all Scentsy fragrances are manufactured under and compliant with the International Fragrance Association’s(IFRA) “Code of Safe Practices.” IFRA, in conjunction with the independent Research Institute for Fragrance Materials, developed the Code of Safe Practices to ensure that fragrances are safe for the general public. The code is a rigorous set of tests applied to fragrance ingredients to ensure that they are safe for use, and it is updated annually to ensure the latest scientific findings are incorporated into the code. Scentsy fragrance products do not contain any ingredients that are regulated or of concern to IFRA or US governmental agencies.

      However, despite rigorous testing, some individuals may be sensitive to ingredients in ways that the rest of the population is not. Asthma is a disease which causes inflammation of the airways. Symptoms of inflammation may increase with exposure to certain substances, depending on the individual’s immune response. If someone believes that they experience an allergic reaction to a Scentsy product, he/she should contact an allergist to determine the cause of the reaction. If the doctor is unable to determine the cause and verify that Scentsy products are indeed the cause of the reaction, the doctor (Allergist) may contact Scentsy. Scentsy will work as a liaison between the Doctor and its fragrance manufacturer to ensure that the appropriate information is disclosed to the doctor. Our vendors will only communicate with your doctor in this case to help determine the specific ingredient that may be causing your ailment.

  8. Roxanne Reply

    Hi, as you did not answer Sarah’s question clearly… please confirm whether Scentsy products are vegan friendly or not.

    • Scentsy Reply

      Hi Roxanne, thank you for your question. You are correct we did not clearly answer her question, we added to the reply. Hopefully that does answer her question.

      In regards to products being vegan friendly. We are not aware of our products containing animal by-products.

      Also, finished Scentsy products are not tested on animals. However depending on the product, individual ingredients may have been tested on animals at some point.

      In order to fully meet Cruelty Free standards, it is required that neither a finished good nor its ingredients be tested on animals.

      For the protection of consumers, chemical development companies must establish product safety. Take for example cosmetic products, or products intended to come into direct contact with skin, which may be absorbed into the blood stream. Chemical safety must be established to ensure that those who are exposed to a chemical will not be harmed or have lasting side-effects. Often times, the most effective way to establish product safety is to conduct animal testing. Information on Animal Testing and Cosmetics provided by the FDA states that, “…in all cases where animal testing is used, the FDA advocates that research and testing derive the maximum amount of useful scientific information from the minimum number of animals and employ the most humane methods available within the limits of scientific capability.”

      • Ed Saor Reply

        Hi, You come across as quite arrogant, you should show a bit more respect for your customers. I’ll answer the question seeing as you won’t- Scentsy products are not vegan friendly as they contain ingredients that are tested on animals.

  9. jean Reply

    can i leave my warmer on all the time. my friends don’t believe me and keep turning it off so i won’t ‘burn the house down’

    • Scentsy Reply

      Hi Jean!

      Thank you for your question. We recommend when using electrical appliances, basic safety precautions, as well as the important safety instructions included with your warmer, should always be followed.

  10. Immy Reply

    Hi! Is Scentsy possibly vegan friendly? (Does anything contain animal by-products or use animal testing at any stage?)

    Thank you! 🙂

    • Scentsy Reply

      Hi Immy, thank you for your questions.

      We are not aware of our products containing animal by-products.

      In regards to animal testing at any stage, finished Scentsy products are not tested on animals. However depending on the product, individual ingredients may have been tested on animals at some point.

      In order to fully meet Cruelty Free standards, it is required that neither a finished good nor its ingredients be tested on animals.

      For the protection of consumers, chemical development companies must establish product safety. Take for example cosmetic products, or products intended to come into direct contact with skin, which may be absorbed into the blood stream. Chemical safety must be established to ensure that those who are exposed to a chemical will not be harmed or have lasting side-effects. Often times, the most effective way to establish product safety is to conduct animal testing. Information on Animal Testing and Cosmetics provided by the FDA states that, “…in all cases where animal testing is used, the FDA advocates that research and testing derive the maximum amount of useful scientific information from the minimum number of animals and employ the most humane methods available within the limits of scientific capability.”

  11. Caitlyn Reply

    Are all the Scentsy products Cruelty Free? I have been searching for information with no luck.

    • Scentsy Reply

      Hi Caitlyn, thank you for your question.

      Finished Scentsy products are not tested on animals. However depending on the product, individual ingredients may have been tested on animals at some point.

      In order to fully meet Cruelty Free standards, it is required that neither a finished good nor its ingredients be tested on animals.

      For the protection of consumers, chemical development companies must establish product safety. Take for example cosmetic products, or products intended to come into direct contact with skin, which may be absorbed into the blood stream. Chemical safety must be established to ensure that those who are exposed to a chemical will not be harmed or have lasting side-effects. Often times, the most effective way to establish product safety is to conduct animal testing. Information on Animal Testing and Cosmetics provided by the FDA states that, “…in all cases where animal testing is used, the FDA advocates that research and testing derive the maximum amount of useful scientific information from the minimum number of animals and employ the most humane methods available within the limits of scientific capability.”

  12. Debbie MacAulay Reply

    There are many companies who have managed to ensure the safety of their products without testing on animals (ingredients and final product). Testing on animals for human benefit can never be ‘humane’. What a completely ridiculous response!

    • Marlaine DesChamps Reply

      Thank you Debbie for your response. I agree with your response and am disappointed to learn that some of these products have been tested on animals.

  13. Christine Reply

    Why is there no comprehensive ingredient list on the Wax Fragrance packaging? It only states Wax, Fragrance, Dye. This is ambiguous. I have 5 warmers around my home that are on every day and have given numerous warmers as gifts. Whilst I am aware that you comply with regulations and you state that your products are safe I would like enough information to be able to make an informed decision myself as the their safety. It would help if you were more transparent with all the actual ingredients which I’m sure are considerably more extensive.

    • Scentsy Reply

      Hi Christine! Thank you for your comment. I know it sounds crazy, but fragrance, wax, and dye are the only ingredients in the Scentsy Bar.

      • Faith Reply

        it’s not enough, what does ingredient does fragrance include, does the wax include, does the dye include?

  14. Kelly Reply

    Am disappointed to hear you test on animals and sadly this is a deal-breaker for me and I will no longer buy your products.

    • Scentsy Reply

      Hi Kelly, I don’t think we clarified the explanation well and this seems like something longer than a blog comment to respond. Scentsy, Inc. does not test on animals. If you would like a deeper clarification than the explanation already provided. Please email our legal department at legal@scentsy.com.

      • Brittany Haddad Reply

        You clarified it perfectly. Whether or not your FINAL product is tested on animals is irrelevant to true vegans. ANY ingredient being tested on animals is horrific. Want chemicals poured into your eyes to see if it burns them completely our of your head? Hmmmm???? Didn’t think so. Scentsy is NOT vegan folks.

        • Lindsay Reply

          YES. “You clarified it perfectly.” They sure did. They clarified that they are a bunch of Shady Shadersons who leave extremely long responses to confuse people’s moralities, instead of just saying “some of our ingredients were definitely tested on defenseless animals but we really only care about making money so it’s cool.”

  15. Nate Reply

    Are the chemicals and compounds that you claim are safe, tested under such conditions that they are heated to a very high temperature and inhaled? How can you be so sure that they are safe?

    • Scentsy Reply

      Hi Nate, thank you for your question.

      All of our fragrance products meet or exceed International Fragrance Association (IFRA) and Research Institute for Fragrance Materials (RIFM) regulations, and are compliant with Registration, Evaluation, Authorization and Restriction of Chemicals (REACH). RIFM has conducted extensive research on all fragrance and flavor materials, and IFRA has developed the Code of Practice for usage of those materials. Any prohibited materials are removed from our formulations, and all restricted materials are used at or below the recommended usage levels.

      Scentsy fragrances are only created with SAFE natural and synthetic ingredients to offer the widest range of scent experiences. Our products DO NOT contain harmful VOCs, and they DO comply with EPA regulations.

      Scentsy fragrances can contain limonene, a naturally occurring chemical found in the peels of citrus fruits and other plants. Scentsy fragrances do not contain or release ANY harmful VOCs. They are all formaldehyde-free.

  16. steven Reply

    saying fragrance wax and dye are your only ingredients is like saying the main ingredient for soup is soup. I know your business must come first but have some decency for human safety. Especially since my Gf uses your product religiously the other day I found it very hard to breathe and just would like to know if there even is a danger of prolong use.

    • Scentsy Reply

      Hi Steven, thank you for your comment. Our products are made from a high-quality, food-grade paraffin wax, dye, and fragrance. Probably the more complicated element to take into consideration is the fragrance portion. Here is a great article we did that explains a little bit more behind scent fragrance and the scent pyramid.

  17. Ananda sells Reply

    Is scentsy hypoallergenic??

    • Scentsy Reply

      Thank you for supporting Scentsy and taking the time to send us your question. Scentsy Wax Bars are not hypoallergenic.

  18. LaLa Reply

    If fragrance, wax and dye are the only ingredients in the Wax Fragrance package, what kind(s) of wax and which dye colors/names?

  19. Rebecca Reply

    I have been hearing so much on the harm of synthetic frangrances and its link to cancer and fertility problems, so it worries me that when I think of two Scentsy consultants I have met, one had a child with a handicap and the other had tragically lost a baby to SIDS. I have loved using the melts in the past year but this is something that has been bugging me and I’m hesitant to use them. My mother died young in her 40s from cancer and she always had perfume on and burnt fragrant candles. Can you assure me there is no link with the synthetic fragrances you use to health issues?

    • Scentsy Reply

      Hi Rebecca, thank you for your question. We are so sorry to hear about the Consultants you mentioned.

      Please be assured that All of our fragrance products meet or exceed International Fragrance Association (IFRA) and Research Institute for Fragrance Materials (RIFM) regulations, and are compliant with Registration, Evaluation, Authorization and Restriction of Chemicals (REACH). RIFM has conducted extensive research on all fragrance and flavor materials, and IFRA has developed the Code of Practice for usage of those materials. Any prohibited materials are removed from our formulations, and all restricted materials are used at or below the recommended usage levels.

      Scentsy fragrances are only created with SAFE natural and synthetic ingredients to offer the widest range of scent experiences. Our products DO NOT contain harmful VOCs, and they DO comply with EPA regulations.

      Scentsy fragrances can contain limonene, a naturally occurring chemical found in the peels of citrus fruits and other plants. Scentsy fragrances do not contain or release ANY harmful VOCs. They are all formaldehyde-free.

    • Becky Reply

      Rebecca, Scentsy uses synthetic fragrances. The dangers from synthetic fragrances are indeed numerous. The word “fragrance” means there could be hundreds of harmful chemicals (phthalates are one) in the product because personal and home care products are the least regulated of any products. This is true of all synthetically fragranced products: dryer sheets, cosmetics, shampoo, candles… not just Scentsy. When Scentsy says it passes the fragrance industry standards, that is not saying much, since it is not an unbiased, third-party standard. The wax itself, paraffin, is also harmful because it contains benzene, etc. I have called an indoor air quality company near my home, and I was told that if you can smell something, then VOCs are being released. Considering that Scentsy states that they use paraffin, “high-quality” “food-grade” or not, and fragrance, harmful VOCs are being emitted. Just because synthetic fragrances don’t annoy some people, doesn’t mean they’re safe. I have spoken with Scentsy and have not gotten far. They work within the fragrance industry’s guidelines, but as I stated earlier, that industry is unregulated, so it appears that Scentsy and other companies only police themselves. Not very comforting.

  20. Ulana J Parry Reply

    Where can I find the ingredients online before I purchase? I have extremely sensitive skin and need to be safe before I buy. Thanks!

    • Scentsy Reply

      Hi Ulana, thank you for your question. What product specifically did you have in mind for your skin?

  21. Sarah Reply

    If these products are safe, why can’t I find a an actual list of ingredients?*

    • Scentsy Reply

      Hi Sarah, thank you for your question. Products do contain listed ingredients on the packaging.

      Please be assured that All of our fragrance products meet or exceed International Fragrance Association (IFRA) and Research Institute for Fragrance Materials (RIFM) regulations, and are compliant with Registration, Evaluation, Authorization and Restriction of Chemicals (REACH). RIFM has conducted extensive research on all fragrance and flavor materials, and IFRA has developed the Code of Practice for usage of those materials. Any prohibited materials are removed from our formulations, and all restricted materials are used at or below the recommended usage levels.

      Scentsy fragrances are only created with SAFE natural and synthetic ingredients to offer the widest range of scent experiences. Our products DO NOT contain harmful VOCs, and they DO comply with EPA regulations.

      Scentsy fragrances can contain limonene, a naturally occurring chemical found in the peels of citrus fruits and other plants. Scentsy fragrances do not contain or release ANY harmful VOCs. They are all formaldehyde-free.

  22. Matthew Reply

    I saw that paraffin wax is in gasoline so does that mean it’s in scentsy products being that paraffin is an ingredient in scentsy products??

    • Scentsy Reply

      Hi Matthew, thank you for your comment and concern. Without diving too much into chemistry, as the article states, we do not use the type of paraffin wax that contains harmful natural or synthetic ingredients. Scentsy fragrances are created with SAFE natural and synthetic ingredients to offer the widest range of scent experiences. Want to learn more about the differences between natural and synthetic ingredients? Check out this post.

      Scentsy fragrance products are specially formulated and tested to comply with all federal Environmental Protection Agency (EPA) regulations, the International Fragrance Association’s Code of Practice, the European Union’s REACH requirements and the California Air Resources Board regulations, all of which restrict the use of fragrance ingredients that pose a risk to consumer health or the environment.

      It is important to also note that paraffin wax has many uses. While candles making is the most popular use, did you know paraffin was is also used on coating to make candy or that it is also a chewing gum additive? Did you know that paraffin wax is used to make crayons and is the moisturizer in toiletries and cosmetics such as Vaseline? Pretty cool right!?!

  23. Samantha Sampson Reply

    Hi! I have a few questions about your candles. Do you use wicks? (Often lead is in wicks.) Also do your candles contain phthalates? (They are endocrine disrupters) or soy?

    And, although, as stated above, paraffins are used in gum and candy and Vaseline, that does not make them safe. Those items are all toxic to the body. So there ARE paraffins in Scentsy items? Are there also parabens? Just curious. I was thinking of helping a friend out and ordering, but, as a Master Herbalist, i really abhor the idea of bringing these things into my house and lungs…

    Thanks in advance,
    Samantha

    • Scentsy Reply

      Hi Samantha, thank you for your question. A wickless candle is a highly fragrant wax bar that is warmed to release fragrance into the air. It does not have a wick. Because the wax is gently warmed rather than burned, it can hold more fragrance oil than a traditional candle. And because there is no flame, there is no smoke or soot. Scentsy wax does not contain or release any harmful Volatile Organic Compounds (VOCs). Our wax does not contain phthalates. We do use high quality food grade paraffin wax.

      We fully understand the concern. All of our fragrance products meet or exceed International Fragrance Association (IFRA) and Research Institute for Fragrance Materials (RIFM) regulations, and are compliant with Registration, Evaluation, Authorization and Restriction of Chemicals (REACH). RIFM has conducted extensive research on all fragrance and flavor materials, and IFRA has developed the Code of Practice for usage of those materials. Any prohibited materials are removed from our formulations, and all restricted materials are used at or below the recommended usage levels.

      We do offer a variety of products. It is wonderful that you want to help a friend with her business.

  24. Lauren Reply

    Excuse me, ingredients are not labeled on the packaging. I didn’t think they were, thats why I landed here. I just dug out my scents blocks and confirmed, they are not. And instead of giving a list of ingredients or link, you keep referring to an article on what ingredients are safe and which aren’t. We want to know specifically which ingredients are in these wax bars. Thank you

    • Scentsy Reply

      Hi Lauren! Thank you for your question! Scentsy Wax bars are made from food Grade Paraffin Wax, fragrance oils, and color dye. Exact Fragrance oil ingredients and dye color vary between bars.

    • Samantha Reply

      Lauren, I concur. Good questions and great points. 🙂

    • Kari Reply

      Lauren, I appreciate your response comment after you checked the ingredients list. The response to your comment was STILL vague– food Grade Paraffin Wax, fragrance oils, and color dye…what fragrance oils, what color dye? This is why I’ll stick with my essential oils, which are 100% pure and natural, with batch level testing IDs to check for purity levels. No hidden ingredients there!

  25. Siobhan Reply

    Hello, i am wondering why some fragrance bars have a red ‘!’ exclamation symbol on them, but i noticed that lavender does not ?

    • Scentsy Reply

      Hi Siobhan, are you located in Europe?

  26. mfeldman22 Reply

    Hi, are Scentsy products vegan friendly?

    • Scentsy Reply

      Thank you for your question regarding if Scentsy Products are vegan friendly. We are not aware of our products containing animal by-products.

  27. Vanessa Martin Reply

    My son has sever food allergies. Peanuts being one. Is peanut oil used in any of the wax? I read the newsletter above and amkes me think there is not but I need to double check!

    • Scentsy Reply

      Hi Vanessa, for food allergie questions please email our legal team at legal@scentsy.com.

  28. Marsha Reply

    All you folks freaking out about what dye and fragrance need to be more specific in your questions instead of accusing Scentsy of being vague. I’m sure I have bars of at least 6 different colours here at home so unless I tell them which one I’m pretty sure they can’t tell me what dye # and whether or not the fragrance is synthetic or natural.

    Thank you Scentsy for being honest about your use of synthetics and it’s good to know that your wax is food grade. It’s reassuring to know that you have our families in mind when you develop your products. Keep up the good work!

  29. Monica Reply

    I am glad to hear that Scentsy products are not made or disperse harmful chemicals. I didn’t see Scentsy on the Leaping Bunny site, so are your products tested on animals?

    • Scentsy Reply

      Hi Monica, thank you for your question.

      Finished Scentsy products are not tested on animals.

      However in order to fully meet Cruelty Free standards, it is required that neither a finished good nor its ingredients be tested on animals. Therefore depending on the product, individual ingredients may have been tested on animals at some point.

      For the protection of consumers, chemical development companies must establish product safety. Take for example cosmetic products, or products intended to come into direct contact with skin, which may be absorbed into the blood stream. Chemical safety must be established to ensure that those who are exposed to a chemical will not be harmed or have lasting side-effects. Often times, the most effective way to establish product safety is to conduct animal testing. Information on Animal Testing and Cosmetics provided by the FDA states that, “…in all cases where animal testing is used, the FDA advocates that research and testing derive the maximum amount of useful scientific information from the minimum number of animals and employ the most humane methods available within the limits of scientific capability.”

  30. Lisa Reply

    If your products are safe, why do the scented bars leave my walls black?

    • Scentsy Reply

      Hi Lisa, Thank you for your question. I’m not sure why, there are a lot of factors that might be going on such as, if you are not using the product as intended or if you are using a mix of products with Scentsy products. However this is not the place to discuss potential product claims or issues. Please email our legal department at legal@scentsy.com.

    • Carol Reply

      Wow! Ive been using Scentsy for 2 years and NEVER had this problem. Are you using your Scentsy wax in a Scentsy warmer?

  31. Nicole Reply

    Why can’t I find a listing of the specific ingredients in Scentsy Products? Not even 1 product shows a list of ingredients. Where can I get a list of ingredients that are in particular products before I purchase them?

    • Scentsy Reply

      Hi Nicole, thank you for your question. Are you specifically talking about on the website? If yes, we are currently working on adding more product information about our products to the product pages. We do apologize we do not currently have the information listed on the product pages. We do recommend to reach out to your Scentsy Consultant for the best customer service and for additional answers to product questions. If you do not have a Scentsy Consultant, you can go to Scentsy.com and click on the Find a Consultant button to find one near you!

  32. Stephanie Reply

    Yeah something fishy about them hiding the ingredients. An entire article about how safe the ingredients are
    … And you can’t list them?

    • Scentsy Reply

      Hi Stephanie! Thank you for you question. Scentsy has a lot of amazing products. All ingredients are listed on the products themselves. If you have individual product questions. Please contact your Scentsy Consultant. If you do not have a Scentsy Consultant, you can find one by going to Scentsy.com and then click the “find a Consultant” button.

  33. Nikole Reply

    Why isn’t there an actual ingredient list?

    • Scentsy Reply

      Hi Nikole,
      Thank you for your question. All of our products have their ingredients listed on them. If you are unable to see the product, you can contact your local Consultant with additional questions. If you do not have a Scentsy consultant you can go to Scentsy.com to find one near you!

  34. Lyn Reply

    Are there any semi volatile organic compounds like phthalates in scentsy products?

    • Scentsy Reply

      Hi Lyn, Scentsy Bars do not contain or release harmful phthalates. A small percentage of Scentsy Bar fragrances contain extremely low levels of non-harmful diethyl phthalate (DEP), commonly used in fragrances to help blend ingredients and to make fragrances last longer. DEP is thoroughly tested and is consistently regarded as safe for use in fragrance by several government bodies including the U.S. Environmental Protection Agency and the European Union Scientific Committee on Consumer Products (SCCP). Scentsy follows all safety standards regulating the use of DEP set by the International Fragrance Association (IFRA). If you have any other questions, give us a call at 877-855-0617 ?

  35. Kimberley Reply

    I have purchased Scentsy products in the past & understood that the company did not support animal testing. However, in putting together another order today, I found out that you use ingredients from companies who utilize animal testing. This is very disturbing!

    Based on the previous company replies – it is entirely possible that every ingredient & every combination of ingredients up to, but not including, the final combination is tested on animals. Additionally, the response states that “chemical safety must be established” – this says two things.
    First – at least some of the unidentified components are chemicals rather than natural scents & products.
    Second – the priorities of the chemical supply companies are valued over the lives of the animals tortured during animal testing.

    Animal testing is cruel and unnecessary as there are other ways to assess product safety. If you actually believe that animal testing is benign, I suggest you look into it further and see for yourself what is done to the animals (generally rabbits &/or beagles) and the pain / trauma that they suffer.

    I sincerely hope that Scentsy re-considers this policy.

  36. Rachel Reply

    Hi there, I’m just enquiring whether Scentsy products are safe for people with COPD? Thinking about buying one as a Christmas gift as I love mine so much but do not want to if it will bring on a flare up!
    Thanks!

    • Scentsy Reply

      Hi Rachel, the best thing to do is to check with the person you are giving the gift to. Scentsy has a larger range of different products and fragrances. Every medical situation is different. The best thing to do would be to ask the person or to have the person ask their doctor.

  37. Brigid Reply

    I have a friend who is anaphylactic allergic to soy. I know these are not soy based candles, but are they soy-free? (I know they are lead, egg, gluten, bpa, and formaldehyde – free).

    • Scentsy Reply

      Hi Brigid, our flameless wax products are made from food grade paraffin wax. Our wax does not contain Soy wax.

  38. Martha Reply

    Are Scentsy wax & Oils Orgainc?

    • Scentsy Reply

      Hi Martha, they are not certified organic. Our essential oils are tested on a gas
      chromatography mass spectrometer (GCMS) to ensure there are no impurities that could affect the fragrance
      quality.

  39. Stephanie Reply

    Does scentsy products contain perfume or perfume, in them? or are they hypoallergenic?

  40. Sonia Reply

    Disappointed that Scentsy use ingredients tested on animals.
    I feel like crying.
    It’s the year 2017 time for you guys to change your ethics.
    I will be informing all my vegan friends of this.
    Miss informed at Scentsy party to.

  41. Ashley Reply

    If you do not use synthetic or natural fragrances, what do you use?

  42. Courtney Reply

    Do any of the cleaning products contain animal by products ?

    • Scentsy Reply

      Hi Courtney, they do not. If you have any questions regarding a specific Scentsy Clean Product, give us a call at 877-855-0617 and our team will be happy to go over those with you. ?

  43. Candice Reply

    What about the paraffin wax is that safe? Many articles state it is not.

    • Scentsy Reply

      Hi Candice, We do not use the type of paraffin wax that contains harmful natural or synthetic ingredients. We care a lot about what goes into our fragrance products, and so do our Consultants and fans. Scentsy fragrances are created with SAFE natural and synthetic ingredients and are specially formulated and tested to comply with all federal Environmental Protection Agency (EPA) regulations, the International Fragrance Association’s Code of Practice, the European Union’s REACH requirements and the California Air Resources Board regulations, all of which restrict the use of fragrance ingredients that pose a risk to consumer health or the environment.

  44. Kim Reply

    “Most candles are made of paraffin wax, which creates highly toxic benzene and toluene when burned (both are known carcinogens). In fact, the toxins released from paraffin candles are the same as those found in diesel fuel fumes.”
    Does this apply to your products?

    • Scentsy Reply

      Hi Kim, Scentsy Bars are safer than candles with wicks because no flame is required for the wax to melt and release fragrance. Since the wax is warmed and not burned as with traditional candles, no harmful chemicals or pollutants are released into the air. With Scentsy, there is no flame, smoke, soot or lead. You can find additional details here: https://goo.gl/EFTcAS

  45. Mary M Needles Reply

    If your wax is paraffin it contains petroleum which when burnt gives off toxins or melted. The VOC has nothing to do with the wax its the chemicals in fragrance. So what kind of wax are you using?

    • Scentsy Reply

      Hi Mary, We use a custom, high-quality paraffin wax blend designed to give long-lasting fragrance and selected for its scent loading ability, melting point and firmness. Since the wax is warmed and not burned like traditional candles, no harmful chemicals or pollutants are released into the air.

  46. LynnAnn BELLES Reply

    Are Scentsy soaps vegan? What about other products aswell?

    • Scentsy Reply

      Hi LynnAnn, Vegan can mean different things to different people, and as such, Scentsy does not make product claims with respect to the term. However, we can tell you that Scentsy does not test its products on animals.

  47. Rebecca Reply

    Hi,
    It’s been found that there are many essential oils that can be toxic to cats if touched or inhaled. Long term exposure can lead to health issues later on. Are any of your products scented using the various essential oils that are toxic to felines? If so, can you let us know which ones are safe?

    • Scentsy Reply

      Hi Rebecca, Scentsy Oils disclose all ingredients on the labels so that you can evaluate their appropriateness for the health and comfort of you, your family members, and your pets. All Scentsy Oils are 100 percent natural and naturally-derived; no synthetic ingredients are used.

      • Julie Reply

        As noted in many comments above, the only “ingredients” listed are “wax, fragrance, dye”. Considering only certain essential oils are toxic to cats, not all, this isn’t exactly a helpful list. Also, being all-natural isn’t helpful in this situation. Detailed information on the website (or better yet, on the packaging – I have some that are out of production) about *which* essential oils are in each scent is necessary.

  48. Cheryl Reply

    Sorry if this is in the wrong place. Advice needed. Only just been bought a scentsy burner and using shimmer wax melt. Within half an hour I had to turn it off as it made my tongue and lips tingle. And gave me a headache. Some perfumes do this. And suggestions which wax to try that may not give this reaction? Can’t just buy and use only one cube as it will prove really expensive!

    • Scentsy Reply

      Hi Cheryl, if you’re looking to sample some different fragrances, we would recommend reaching out to a local Consultant. You can use our locator at scentsy.com to find Consultants in your area. Simply enter your address in the top left corner of the page to view a list of Consultants you can reach out to!

    • Monique Reply

      Cheryl as a Independent Consultant some of the scents cause the same thing to happen to me but I have focal seizures that some scents cause. Not just our scents. Cinnamon, certain perfumes, the blue bottle of mens bod spray, animal feed stores, the list goes on. I’m not saying that’s your issue but that’s why my lips and tongue tingle. I will say that there’s alot of our scents that don’t cause me any issues at all and shimmer isn’t one of mine. Luna, Vanilla Bean Buttercream, Sweet Pea Vanilla, Camu Camu, Havana Cabana, Blue Grotto are some of my favorites and I have absolutely no issues from them and many, many more. I love my Scentsy products and that’s why I became a Indepentant Consultant. Also the new Scentsy GO I have even less issues with. I hope my response helps some what. Have a great day. ?

  49. Sharon Reply

    Hi there, does scentsy have any plans to achieve cruelty free status and stop using animal tested ingredients? Other suppliers of scented wax are able to do this so it is achievable.
    Thanks

  50. Chloe Reply

    What happens if a child gets ahold of wax melts and eats them ?

    • Scentsy Reply

      Hi Chloe, great question! Our Scentsy Bars use high-quality food grade wax; however, because Scentsy Bars are not intended for ingestion we would still recommend calling poison control if a child were to ingest it.

  51. Tracy Reply

    Do your products contain glycerin?

    • Scentsy Reply

      Hi Tracy, Yes, some products in our Scentsy Clean, Laundry and Body line contain Glycerin. Our website lists all of the ingredients for these products. If you are curious which products contain this ingredient, you can go to scentsy.com and search the ingredient name for a full list.

  52. Michelle Lee Lockwood Reply

    Are our products hypoallergic?

    • Scentsy Reply

      Hi Michelle, we generally do not make claims about our products being hypoallergenic, though products like our Scentsy Buddies may be considered hypoallergenic by virtue of their composition. The term is more considered a marketing tool rather than a legal or medical term.

  53. Michelle Lee Lockwood Reply

    Are our scentsy wax bars hypoallergic?

  54. Samantha Reply

    Hi there,

    Do any of the wax melts contain tea tree oil as a burning agent?

  55. Kaite Reply

    Are the oils vegan friendly?

    • Scentsy Reply

      Hi Kaite, Vegan can mean different things to different people, and as such, Scentsy does not make product claims with respect to the term. However, Scentsy does not test on animals, and our products do not contain animal byproducts.

  56. J. Muthert Reply

    This is a lie, they are not safe for people with allergies. My life is ruined thanks to this stuff. I cannot go into classrooms where I work, I cannot go into stores that use this product, I cannot go to church, friends’ homes etc. It is like force feeding peanuts to a person with a peanut allergy. I hope the money you make is worth people’s lives.

  57. Jacquie Mitchell Reply

    Are your skin/body care products paraben free?

    • Scentsy Reply

      Yes, they are paraben-free.

  58. Ashley Eister Reply

    Are scentsy products organic?

  59. Kellii Reply

    Vegan does NOT mean different things to different people … Vegan means no animals or byproducts of animals are used in your ingredients. The animal part is clear enough, I would think. As for byproducts : eggs are a byproduct of chickens/ducks/geese etc, dairy is a byproduct of cows/goats etc, paté is a byproduct of the chosen animals liver, gelatin is a byproduct of the chosen animals marrow, foie gras is a byproduct of ducks/geese fatty liver, whale blubber/oil is a byproduct of whales; honey is probably the one item which can be controversial among vegans however, overall vegan is a pretty standard term ??‍♀️

    • Lauren Reply

      Kellii i’m so happy to see your comment last as I, a vegan, have scrolled through every comment here and it has only become MORE apparent that Scentsy has things to hide. They say they aren’t “aware” of animal byproducts but also try to assure people they know their ingredients… They also say they use glycerin which knowing them as I do now I could only assume is not plant based. They could easily switch to ingredient suppliers that don’t test on animals. They seem to be making no effort to achieve a healthier, cruelty-free product. Maybe their products as a whole are just not as safe as they claim so they aren’t going to waste their time making them safe to animals… I kind of feel like they know something they’re not sharing. I knew from the second I read the first beating-around-the-bush comment that I would no longer be purchasing from Scentsy. I hope to see them make changes for the better because I would love to support them in the future if they do.

  60. Liana Reply

    What a joke these answers if product is vegan or tested on animals.. lol

    Why can’t your company be straight forward with the answers?

    Just say: “Our products does not contain any animal and/or animal derivative ingredients, however some ingredients have been tested on animals to comply with FDA regulations, therefore our products are not suitable for vegans”

    Why make things so difficult… ?

    Want an easier way? Tweak your formula to use only non-tested ingredients and you will expand your customer base.

  61. Robin Reply

    What kind of wax is use in Scentsy wax melts?

    • Scentsy Reply

      Hi Robin, all Scentsy bars are made of high-quality paraffin wax for long-lasting fragrance.

  62. Cindy Reply

    Say what you like, your fragrances aggravate my allergies and sometimes make me sick. Please ask your peeps to NOT use them at work. I have to keep my office door closed because the scenes user two offices away constantly runs her device. She is one of the Partners so no I’m not going to say anything.

  63. George Reply

    What are the ingredients in scentsy?

  64. Kelly ann Reply

    Hi there… don’t know if it where already asked and answered but here goes; Is Scentsy part of the Canada Cruelty-Free Cosmetics Act. The Cruelty-Free Cosmetics Act was introduced to the Senate. If this bill passes, animal testing for cosmetics will finally be banned in Canada. This means that no finished products that have been tested on animals will be able to be sold in the country.

    And I think it’s official that the bill has passed.

    The bill essentially states that cosmetic animal testing and the sale of cosmetics developed or manufactured using animal testing is prohibited in the country.

    Did a few copy-paste there…but,

    GO CANADA!!

    So, is Scentsy cruelty free?

    Thanks in advance 🙂

    • Scentsy Reply

      Hi Kelly ann, Scentsy does not make product claims in regards to being cruelty free. Finished Scentsy products are not tested on animals; however, depending on the product, individual ingredients make have been tested on animals at some point.

      • Sophie Reply

        Your consultants absolutely do make these claims I have been sent advertising material clearly stating the products are “animal cruelty free” yet reading more into it this is sadly not the case.

  65. Lorraine Reply

    Hi can you please advise what the exclamation mark means on some of the wax bar packs? TIA

  66. Leah Ray Reply

    I have someone with an allergy to palm oil and coconut, is there palm oil or coconut oil in any of the scentsy bars? (i’m assuming the coconut scents do contain coconut though)

    • Scentsy Reply

      Hi Leah, for instructions on how to obtain specific ingredient information about Scentsy Bars, please call our support team at 1-877-855-0617, Mon – Fri from 6:00 am to 9:00 pm Mountain Time.

  67. Sarah Lifsey Reply

    They are safe? My baby has second degree burns. But they don’t get hot enough to burn?

  68. Kathy Sanders Reply

    I was looking for the ingredients to my new scentsy wax because I had cancer in the past. I want to burn this product all the time at my grooming shop. However, when I looked up the ingredients I found this blasted on the internet by a third party. Is it true you use food grade paraffin wax? Also, I find it interesting that this third party is posting DIY recipes that contain soy wax…a product that cancer survivors are supposed to stay away from. I love your product, just hoping i can use it.

    Copied from a third party web site: Scentsy says that their wax squares are a “secret combination of ingredients, used to create a pool of melted wax which is transformed into a wick-less candle bar. … Paraffin wax, a petroleum by-product, is created during the process of refining crude oil into gasoline….

  69. Dot Mullins Reply

    I would like to know all the ingredients in the “fragrance” portion of your product. The “fragrance” components are a proprietary secret for the company, right? If all ingredients are not divulged, one is to assume that there are harmful chemicals which are protected by a law that is extremely flawed. Not only does this lax in regulation benefit greedy corporation, it also severely harms unsuspecting people. Since it is left to said corporation to determine the safety of its product, we, the consumer must be diligent in finding out and determining for ourselves whether a product is truly safe.

  70. Lina Himes Reply

    Are the scentsy waxes for the warmers paragon free?

    • Scentsy Reply

      Hi Lina, We use a custom, high-quality paraffin wax blend designed to give you long-lasting fragrance and selected for its scent loading ability, melting point and firmness. As the wax is warmed and not burned like traditional candles (combustion), no harmful chemicals or pollutants are released into the air. You can find additional details about Scentsy wax here – https://goo.gl/EFTcAS

  71. Willow McNiece Reply

    Just wondering if you are a cruelty free company. As in do you test on animals?

    • Scentsy Reply

      Hi Willow, Scentsy never tests our products on animals, and we strive to use cruelty-free materials from our suppliers. However, because our raw ingredients come from many sources, we can’t guarantee all the ingredients we use are cruelty-free.

  72. Mindee Taylor Reply

    Despite your claims that scentsy is safe the members of our family that have chemical sensitivity have physical reactions even in passing areas that use scentsy. What wax base do you use in your wax melters?

    • Scentsy Reply

      Hi Mindee, while we don’t include harmful oils in our products, we understand that fragrance sensitivities can exist with both natural and synthetic fragrance oils. You can find more information about our wax and oils here – https://goo.gl/vBCiZN

  73. Mindee Taylor Reply

    Thank you for the information. After reading about your wax base I see why my chemically sensitive (not fragrance sensitive) family members have adverse reactions to your products. They are highly sensitive to paraffin wax and what it off gasses no matter the quality.

  74. larry device Reply

    I was told that the best wax melts were made from beewax and essential oils.

  75. Chrissie Reply

    Hi. Do any of your products contain palm oil?

    • Scentsy Reply

      Hi Chrissie, for instructions on how to obtain specific ingredient information about Scentsy Bars, please call our support team at 1-877-855-0617, Mon – Fri from 6:00 am to 9:00 pm Mountain Time.

  76. Leah Reply

    Hi there, how do you obtain ingredient lists for the UK please?

    • Scentsy Reply

      Hi Leah, for ingredient questions, please contact our support team at 080 0917 6204, 0800 to 1600 (GMT) Monday through Friday

  77. Angie Reply

    What are in the ingredients though? I am allergic to many things and stating something is free of any of my allergens is negligible since my allergens are common ingredients hidden by other names. My daughter’s teacher is starting to use these this year and I am concerned she’ll come home covered in my allergies.

    • Scentsy Reply

      Hi Angie, we certainly understand your concern. If you have specific allergies you’re concerned about, please call our support team at 1-877-855-0617, Mon-Fri from 5:00 am to 8:00 pm PT.

  78. Jennifer Burns Reply

    Is there soy in your products?

    • Scentsy Reply

      Hi Jennifer, our Scentsy Bar wax is not soy-based.

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