FAQs about Scentsy Diffusers and Oils

Natural fragrances are all the rage but when we launched our line of 100% Natural and Essential Oils in 2015, literally no one was focusing on natural and essential oils for home fragrance. We saw a tremendous opportunity to combine the world’s best natural and essential oils with the world’s best ultrasonic nebulizing diffuser to create a fragrance experience that enlivens more than just your sense of smell.

It’s seriously simpler than it sounds. So if you’ve ever wondered what a diffuser is, how to diffuse oils, or the difference between oils and wax, read on:

What’s a diffuser?

A diffuser is a device that combines natural or essential oils with water to create a fine, fragrant mist. Our diffusers prove you can have it all with smart, ultrasonic technology, stylish designs and even a lifetime warranty.

How do you use it?

Just add water to the fill line in the reservoir, and add 4-5 drops of oil. Experiment!  You can add more or less oil to suit your preferences and the size of your space.

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How are Scentsy Diffusers and Scentsy Oils different than Scentsy Warmers and Scentsy Bars?

Both are completely different – and delightful – fragrance experiences. Our warmers use the heat of a light bulb to melt the wax and disperse the fragrance, while our diffusers use plain tap water and natural or essential oils to create a fine, fragrant mist. Our oils and bars are available in totally different fragrances, so the experiences are utterly unique. Try both systems and see for yourself!

What is an essential oil?

Essential oils are fragrances extracted from naturally occurring plant substances – such as citrus peel or pulp, leaves, stems, flowers, bark, roots and other plant parts – using steam or pressure.

What is a natural oil?

This is where things get geeky. Instead of taking fragrance from a single plant, the fragrance is created by combining individual molecules from two or more naturally occurring substances. (Told ya!) It’s like taking chocolate chips from a chocolate chip cookie and peppermint chips from peppermint ice cream and making peppermint bark with them. The ingredients are totally natural, but the peppermint bark doesn’t occur on its own in nature.

Do natural and essential oils expire?

Since natural and essential oils are derived from 100% natural materials, their potency may vary over time. For best results, we recommend storing your Scentsy Oils away from extreme fluctuations in heat or light. For best results, use Scentsy Oils within two years of purchase.

Can I use the oils in my warmers?

Our systems are designed for an optimal fragrance experience. Adding Scentsy Oils to a Scentsy Warmer does not create a pleasant fragrance experience and may severely discolor the warming dish. Scentsy Oils are best experienced via cold-mist diffusion, and Scentsy Bars are best experienced via our warmers. Though we recommend using Scentsy Oils and Scentsy Bars with their intended systems only, warming Scentsy Oils in your warmer will not void the warranty.

Why do some of my Scentsy Oils drip faster or slower than others?

The natural character of individual oils means some oils will be thicker and flow more slowly than others.

To shop Scentsy Diffusers and Oils, reach out to your Consultant or visit their website. Don’t have a Consultant? Find one and shop here.

Editor’s note – This post was originally made in July 2016 and was updated in March 2020.

Comments

  1. candles4moms Reply

    I love the new diffusers! I have both the evolve and the reflect diffusers at home! My favorite setting is the rotating color lights! So mesmerizing! And the oils are amazing! When some people think of oils they think of those over-powering stinky kind of medicinal oils. Scentsy offers oils that actually smell amazing! And the price of the 100% natural oils is amazing! $10 for a 15ml bottle? That’s very affordable.

  2. Kim Harris Reply

    Hi, I am a consultant and I have been reading up on EO’s to further educate myself so I can educate my customers. I read today that peppermint should not be used around children under six years of age and eucalyptus 10 years of age. This includes all routes of delivery including diffusing. Are our oils different that we would not have to advise our customers of the potential dangers of diffusing such oils around young children?

    • Scentsy Reply

      Thank you for supporting Scentsy and for taking the time to send us your question. While there are many blogs, websites and online articles which offer opinions on the safety and use of essential oils around children. Many of these sites do not offer scientific or medical research data to back up their claims. Scentsy only ensures the safety of our products when used for their intended purpose, in this case, diffusion. If you have concerns about the safety of your child or other children being exposed to a diffused oil I would suggest talking with your health care provider and seeking their advice.

  3. Jill Hennessey-Stewart Reply

    Hi I used to be a rep for a company selling essential oils and know that there are oils that do have contraindications, is there any training available for Consultants to protect them or avoid any unwelcome issues arising?

    • Scentsy Reply

      Hi Jill! Yes we do have detailed information on the Scentsy workstation in the Scentsy Essential Oils FAQ guide.

      In short, the intent for our oils is to provide an exceptional, natural fragrance experience rather than create oils for therapeutic or medicinal purposes. This decision was based on the fact that claims about an oil’s therapeutic or medicinal benefits cannot be verified by an impartial third party or government entity, and in the spirit of Authenticity, we will not make claims that can’t be independently verified.

      That being said, you may find the ingredients in Scentsy Oils are identical to the ingredients in oils marketed for therapeutic or medicinal use. While we will never recommend or endorse using Scentsy Oils for this purpose, using Scentsy Oils internally or topically should only be done at your own risk.

  4. ``Denae Hudson Reply

    I would like to mail some of Scentsy’s oils to a friend – can they be shipped via USPS from me to someone else?

    • Scentsy Reply

      Hi Denae. USPS has a page that lists out what you can and can not ship both domestically and internationally. Here is a direct link to their page.

  5. Tina Reply

    Is it safe to use citris oils in the scentsy diffuser?

    • Scentsy Reply

      Hi Tina!
      Yes, but we do only recommend Scentsy Citris oils. Scentsy has a wide variety of citrus essential oils. Lemon Esential Oil then Orange, Lime, and Mandarin come in a variety of different blends.

  6. Tiffany M Hall Reply

    Does the oils contain jojoba oil? My roommate is allergic. Thanks

    • Scentsy Reply

      Thank you for your concern and your time in sending us your question. While our products have been tested and proven safe for the general population when used as directed, we cannot address the potential for hyper sensitivities among specific groups of people, such as those with a jojoba oil allergy. Scentsy has a legal obligation under non-disclosure contractual agreements with its suppliers not to disclose fragrance formulation information into the public domain. This includes sharing information with Scentsy Employees, Customers and Consultants. We can however, work directly with medical providers if you would like to conduct an analysis of specific fragrances. Scentsy will work as a liaison between the Doctor and its fragrance manufacturer to ensure that the appropriate information is disclosed to the doctor. Our vendors will only communicate with a doctor in this case to help determine the specific ingredient that may pose a problem for your roommate’s allergy. If you would like to explore this option, we will need to have their physician contact our legal department to initiate and manage this process at legal@scentsy.com.

  7. Desiree Reply

    How long does the diffuser mist for? As well, what is the cleaning process?

    • Scentsy Reply

      Hi Desiree, thank you for your questions! The Scentsy Diffuser is designed to run for 4 to 8 hours depending on the density of oils and what setting is used. We recommend cleaning your diffuser after eight hours of use for optimal performance. Use a cotton swab to gently clean the bottom of the water reservoir, then rinse the reservoir with clean water.

  8. AS Reply

    From what I’ve heard, your diffusers are over $100. Is that correct?

    • Scentsy Reply

      Yes, that is correct.

    • Tabatha Blanchard Reply

      We now have some that are more affordable.

  9. ASHLEY, BARBARA & Durward & Williams, Sharron Reply

    Sometimes getting the right hand crafted oil warmer or showing it off isn’t easy. These diffusers I ran into not long ago can be a great solution for showing your favorite accessories.

  10. Andrea Reply

    I recently got into Young Living essential oils and most are able to be ingested. Can your essential oils be ingested, such as adding a few drops of lemon to drinking water?

    • Scentsy Reply

      Hi Andrea, thank you for your question! No, Scentsy Oils are not intended for ingestion or direct skin applications.

      The FDA does not approve or recommend ingesting or topically applying any essential oil. Though many essential oils are on the FDA Generally Recognized as Safe (GRAS) list and all Scentsy Oils are safe and meet all Research Institute for Fragrance Materials (RIFM) standards as diffuser oils, Scentsy Oils are not intended for ingestion or direct skin applications.

  11. Betsy Reply

    Can you use your essential oils in homemade cleaning products?

    • Scentsy Reply

      Hi Betsy! We recommend to use Scentsy products only as directed. Scentsy oils are not intended to be used in cleaning products and may damage surfaces when improperly used.

  12. T Reply

    My scentsy diffuser doesn’t smell anymore. It only worked the first day I got it. Now it only creates a mist even though I put oil in the water.

    • Scentsy Reply

      Hi, thank you for your response. We have a great article that explains what happens when you stop smelling a scent. Check it out here. Also, we recommend changing out the water with use. Hope this helps!

  13. Joe Wilson Reply

    So what is the thing about your so-called lifetime warranty? I have had some Scentsy Consultants tell me that everything is covered no matter what happens to it and no matter if the product is destroyed. I have even had them tell me that if I throw it across the room and broke the product that no questions would be asked and it would be replaced. I have also been told that if I melt down the bar all of the way and if I did not like the smell, that I could return it for a full refund and Scentsy would cover it. I have never heard of a company doing anything like this in my lifetime.

    I would love to see your answer on this one/

    • Scentsy Reply

      Hi Joe, thank you for your comment. All of our Consultants are Independent Business owners. If your Consultant offers a 100% – lifetime warranty, then he or she is welcome to honor that guarantee through their business. In general, outside of the Consultant, Scentsy, Inc. does offer a limited life time warranty for diffusers and warmers. Meaning Scentsy diffusers and warmers are warranted to be free from defects in material and workmanship for the lifetime of the product. Any diffuser or warmer found to be defective or damaged under normal use and care will be replaced with the same, or comparable, product at Scentsy’s discretion. If the item is misused or abused, in the spirit of Generosity, we will try to honor the warranty for most issues, but reserve the right to refuse replacement in extreme circumstances.

      We do also have a standard – 30 day Satisfaction Guarantee: If for any reason you are not 100% satisfied with your product, you can return the item to your Consultant within 30 days from the date they are delivered to you.

      I hope this clears up any confusion. Please let us know if you have any additional questions.

  14. Tanya Reply

    I have had my diffuser for about a year now.. All of a sudden, the color is stuck on the light orangish color and I can’t get it to change. Can you help me figure out how to fix this?

    • Scentsy Reply

      Hi Tanya, please contact our Consultant & customer service line directly at 1-877-855-0617 Monday – Friday 6 a.m. to 9 p.m. (MT).

  15. Donna Reply

    I have the enliven diffuser, and as you know the shade is white. I was wondering if I can paint the shade?

    • Scentsy Reply

      Hi Donna! Thank you for your question. We do not recommend altering Scentsy products in any way.

      • Donna Reply

        Ok Thank you!!!

  16. katelyn beevor Reply

    what is the square footage of the scentsy diffusers? I have looked multiple places and have asked multiple reps and i am still searching for the answer.

    • Scentsy Reply

      Hi Katelyn! Thank you for your question. The square footage of the Scentsy diffuser is a tough one. There are a lot of factors that come into play, but let me give you a few examples to hopefully give you a better idea of how far the scent can disperse around a home. First of all, the types of scent and how much that was added has an impact. For example, we have a diffuser that runs in our office. The space that I work in is about 1000-1500 square feet. We do not have any walls and I sit on the opposite side of the room from the diffuser. Most days I can smell the fragrance at my desk. My nose tends to be more sensitive towards our citrus based oils. So I think those have the best strength, but that is simply my opinion. Another example is my mother has a diffuser, her home is about 3400 square feet and her diffuser is by her entryway. She typically has lavender in her diffuser and the scent can be smelled in the main living quarters which would be about 1000 – 1200 square feet. However for me, lavender has an affect on my olfactory sensory neurons, so the smell seems to fade pretty quick. Want to learn more about Olfactory fategue? Check out this blog article. So in conclusion, our diffusers can cover a lot of space, however there are a lot of influences on exactly how much space they do cover.

  17. Kristen Maua'i Reply

    Can you ingest Scentsy oils? Any of them? if so which ones? if not thankyou for your time

  18. Jewell Reply

    The blog mentions if you use the Scentsy essential oils in the warmer it may not be a pleasant fragrance and may discolor the dish. Would you still have the same opinion in this situation: You keep the wax once the scent is gone then drop a couple of essential oil drops in the odorless wax. Or does it just have to do with the fact that one should be used warm and one should be used cold?

    • Scentsy Reply

      Hi Jewell, thank you for your question. The essential oils are not intended to be used with a Scentsy warmer, only with a Scentsy diffuser as directed.

  19. Lori Watson Reply

    I have a few Questions about your essential oils…
    1. What is your definition of “Natural”?
    2. I was wondering how caramel (caramel, vanilla, strawberry blend) was an essential oil? I have search the web and could only find “fragrance” and “caramel” together.
    3. What makes yours “the best in the world”? I have several different brands in my arsenal.
    4. Why should I switch to Scentsy’s brand?
    Thanks for your time and looking forward to here from you

    • Scentsy Reply

      Hi Lori, thank you for your questions.

      What is a natural oil?
      Natural oils are either created from a natural source or single molecules are extracted from an essential or
      naturally-occurring oil. To create natural oil from a natural source, two or more isolated molecules may be
      combined together or combined with naturally-occurring enzymes to create a new molecule. While this new
      molecule may not be found in nature, only natural ingredients are used to create it.

      In regards to the Caramel, vanilla, strawberry blend.

      Essential Oil Blends are a bit different than essential Oils and 100% Natural Oils. Scentsy Essential Oils consist of a single essential oil. Scentsy Essential Oil Blends are blends of two or more essential oils. Scentsy 100% Natural Oils are blends of two or more natural and essential oils. All Scentsy Oils are 100 percent natural and naturally-derived; no synthetic ingredients are used.

      Scentsy is different in other essential oil companies because our intent is to provide an exceptional, natural fragrance experience rather than create oils for therapeutic or medicinal purposes.

      If you are looking for an exceptional fragrance experience, that is what Scentsy specializes in and would be something worth switching to or trying.

  20. mellissa Reply

    Can Essential oils be used on skin and are they edible if they are 100% natural should they be edible and rolled on skin like young living essential oils

    • Scentsy Reply

      Hi Mellissa, thank you for your question. In brief, no. The FDA does not approve or recommend ingesting or topically applying any essential oil. Though many
      essential oils are on the FDA Generally Recognized as Safe (GRAS) list and all Scentsy Oils are safe and meet
      all Research Institute for Fragrance Materials (RIFM) standards as diffuser oils, Scentsy Oils are not intended for
      ingestion or direct skin applications.

  21. Patricia Jonkman Reply

    i am wondering what material the diffuser is made of (not the shade). because i know that when it’s made out of plastic, some essential oils, like citrus, pulls in the plastic…

    Regards Patricia

    • Scentsy Reply

      Hi Patricia, The Scentsy Diffuser water reservoir is made of a proprietary plastic that won’t corrode, with even the most acidic oils.

  22. Tammy Fines Reply

    I have asthma. I was told to steer clear of Scentsy. But I was told I could use their oils. Do you know much in reference to this?

    • Scentsy Reply

      Hi Tammy, Our essential oils are tested on a gas chromatography mass spectrometer (GCMS) to ensure there are no impurities which will affect the fragrance and quality. Scentsy Oils also disclose which primary fragrance oils are included so you can evaluate their appropriateness for the health and comfort of you and your family. If you have concerns about your asthma, we recommend consulting with your health care provider.

      • Monica Carter Reply

        You mentioned that we could see a list of ingredients. How can we find it? Or is it just what’s on the label? I have eucalyptus lavender mint and want to know if anything else was added as a filler?

        • Scentsy Reply

          You are correct! The primary fragrance oils are included on the label. For example, the Eucalyptus Lavender Mint oil includes Eucalyptus, Lavender, and Mint. Scentsy Oils do not contain fillers, adulterants or diluents to “stretch” the oils or reduce costs.

  23. Monica Reply

    Are our diffusers ultra-sonic?

    • Scentsy Reply

      Hi Monica, Yes! The Scentsy Diffuser is an ultrasonic nebulizing diffuser. Essentially, a small ceramic disk in the water reservoir – called a nebulizer – vibrates at high frequencies to break the water and oil down into fine microscopic particles that are dispersed into the air.

  24. Kristen Reply

    Can you use Scentsy Oils in a diffuser necklace? I got a difusser necklace from Someone for Christmas.

    • Scentsy Reply

      Hi Kristen, Scentsy Oils are best experienced via cold-mist diffusion, which our Scentsy Diffusers provide. We would always recommend using them with their intended systems.

  25. chantelle Reply

    Hi There is it okay to use the scentsy oils in non scentsy diffusers ?

    • Scentsy Reply

      Hi Chantelle, while our Scentsy Oils will provide the best fragrance experience when used with a Scentsy Diffuser, you may use it in other Diffusers as well. We only recommend using the Oils as described in our FAQ found here: https://goo.gl/1nGi1Y

  26. Stephanie Silver Reply

    I’m new to the diffuser world! When I open the bottle there’s a stopper. Do I have to do anything with it? I was under the impression that there was a dropper with the oils.

    • Scentsy Reply

      Hi Stephanie, great question! There’s no dropper needed for our Oils. You can pour the oils directly from the bottle into your Diffuser reservoir. The plastic piece helps ensure that the oil comes out in drops.

  27. Katie Brown Reply

    Is the diffuser meant to be silent, i really want to get one but a friend told me hers is not silent, just want to know what the sound level is like before spending over $100 on one. Also if it is meant to be silent can you tell my why my friends isn’t, does she need to clean it or?

    • Scentsy Reply

      Hi Katie, The Scentsy Diffuser emits a soft noise. Most users cannot hear it unless they are sitting directly next to it. Regular cleaning after 8 hours of use is encouraged to ensure optimal performance.

  28. Hailey Reply

    I’ve heard putting a drop of the Eucalyptus Lavender Mint on your pillow will help you sleep? Is this true? What oil would you recommend for sleeping? Or resting?

    • Scentsy Reply

      Hi Hailey, we don’t make claims about an oil’s therapeutic or medicinal benefits.
      Aromatherapy generally refers to the use of aromas for therapeutic (pharmacological) purposes. Scentsy Oils are not designed to be ingested or applied topically, so they are not intended for this purpose. However, there is scientific evidence that specific scents stimulate the olfactory system – the parts of the brain connected to smell – and can induce a chemical reaction in the brain which make a person feel relaxed, calm or even stimulated. This is known as aromachology, which is the psychological or mental effect of smelling essential oils. Scentsy Oils can absolutely be used for aromachology.

  29. christy blue Reply

    other than wiping out the diffuser after each use and rinsing is there another cleaning that should be done? I have had my diffuser for almost 3 years and i am totally in love with it. I have seen some postings using cleaning vinegar ?

    • Scentsy Reply

      We recommend cleaning your diffuser after eight hours of use for optimal performance. Use a cotton swab to gently clean
      the bottom of the water reservoir, then rinse the reservoir with clean water.

  30. Peggy Thompson Reply

    What grad of plastic do you use for the diffusers. Also my sister uses young living pure essential oils and i wanted to get her a diffuser for Christmas. Are you able to use young living oils in your diffusers with out them getting ruined?

    • Scentsy Reply

      Hi Peggy, the plastic is a proprietary, BPA-free, non-medical grade plastic. Though Scentsy Oils have been specifically formulated for an optimal fragrance experience, using other companies’ oils will not harm the Scentsy Diffuser or void the warranty.

  31. Christine Patrick Reply

    I just bought the Cocoa Espresso Mint & Coconut Sugar oils. I tossed the boxes & im not seeing the ingredients on the bottle. I need to know if either of them have eucalyptus oil in them as my husband is allergic. I wouldn’t think these fragrances would use eucalyptus but he’s saying his eyes are starting to get itchy so I wanted to make sure. I looked on your website & didn’t see an ingredient list for each of your oils.

    • Christine Patrick Reply

      Hey Scentsy, how about answering my question. It’s been almost 2 months….

      • Scentsy Reply

        We apologize for the oversight. We have responded to your previous question.

    • Scentsy Reply

      Hi Christine, we’re sorry for the delay in our response to your question. We list the major components of our oils either on the label of the oil or in its description on our website. Our website shows that Cocoa Espresso Mint contains dark chocolate, peppermint, and vanilla. Coconut Sugar contains coconut sugar, vanilla, and bing cherry. If you have allergy or health concerns with any of our oils and would like us to provide further information, please reach out to our support team at 1-877-855-0617, Mon-Fri from 6:00 am to 9:00 pm Mountain Time.

  32. Heather Reply

    Can I use Fragrance oils in my diffuser?

    • Scentsy Reply

      You can use both Scentsy Oils or non-Scentsy brand oils in your Scentsy Diffuser.

  33. Wavey Reply

    Are your oils safe for dogs

    • Scentsy Reply

      We list which primary fragrance oils are included on the label or on the product’s description page online so that you can evaluate whether they are appropriate to use with pets. If you have any questions about using certain oils with pets, we would recommend consulting with your veterinarian.

  34. Kaylah Reply

    I just got my diffuser! And unsure if i am using it wrong or if it just takes awhile to start misting… i turn my diffuser on high and it does not mist, i can pick up the plastic part and the mist comes out of there but wont come out of the top? Is there a reason for this or has anyone else had this issue, is there something i am missing?

    • Scentsy Reply

      Hi Kaylah, we’re sorry to hear this. If you believe the Diffuser isn’t working properly, please let your Scentsy Consultant know or give our support team a call at 1-877-855-0617, Mon-Fri from 6:00 am to 9:00 pm Mountain Time.

  35. Hilisha Reply

    Hi! Are Scentsy Oils okay to use in humidifiers?

    • Scentsy Reply

      Using Scentsy Oils or any natural or essential oils in vaporizers or humidifiers could damage or destroy the unit. The Scentsy Diffuser features a proprietary plastic designed to resist corrosion, even with the most acidic oils.

  36. Hilisha Reply

    Can Scentsy Oils be used in humidifiers?

  37. Laura Budd Reply

    I am absolutely in 💜 with our Diffuser line! They have helped me with moisture and not to mention the oils available to use in it. I have had my first one since 2016 with no issues! My customers also love them and hope that they will go on sale at some point and or be able to bundle them with oils! These diffusers are also a huge hit with the grandkids! They love the LED light shows!

  38. Cheryl Reply

    Hi! I absolutely love my vapor, but I just have one question??? I set up the vapor next to me and Im constantly inhale the vapors because I love it like aromatherapy…but, I was wondering if that was safe for me?

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